Your Water Meter is Being Upgraded
Here's everything you need to know about the meter exchange process in your neighborhood.
What to Expect
The process is simple, safe, and free. Here's how it works.
You'll Receive a Notice
Your utility will send a notification letter or door hanger explaining the upgrade and providing scheduling information.
A Technician Will Arrive
A uniformed, badged DB Utility technician will arrive at your scheduled time. They'll explain the process before starting.
Meter is Exchanged
The old meter is removed and the new meter is installed and tested. Water is temporarily off for 15–30 minutes.
Verification & Cleanup
The technician verifies the new meter is working properly, restores your water, and leaves the area clean.
Background-Checked
Every technician is vetted and badged
30–60 Minutes
Quick, professional service
No Cost to You
This is a utility-funded upgrade
24/7 AI-Powered Call Center
Our AI call center is available around the clock — nights, weekends, and holidays. Residents can schedule appointments, reschedule if something comes up, and get instant answers to common questions without waiting on hold.
- Schedule and confirm meter exchange appointments instantly
- Reschedule anytime — no waiting for business hours
- Get answers to common questions about the process
- Available 24/7/365 — no hold times, no voicemail
Frequently Asked Questions
Why is my water meter being replaced?
Your water utility is upgrading to a modern metering system that allows for more accurate readings and faster leak detection. This upgrade benefits you with more precise billing and better water conservation tools.
How long will the appointment take?
Most meter exchanges take 30–60 minutes. We'll let you know in advance if your specific situation may take longer.
Will my water be shut off?
Yes, your water will be temporarily shut off during the exchange. This is typically 15–30 minutes. We'll let you know before we start and when we're done.
Do I need to be home?
For inside-set meters, yes — an adult (18+) must be present. For outside pit meters, we typically do not need access to your home.
Who are these technicians?
All DB Utility technicians are uniformed, carry photo ID badges, and have passed background checks. They are trained professionals authorized by your water utility.
Is there any cost to me?
No. This is a utility-sponsored upgrade. There is no cost to you as a resident.